Privacy Policy

Last updated: 13 July 2026

1. About Us and This Policy

Halcyon Wellness Pty Ltd (ABN 00 000 000 000) ("we", "us" or "our") operates The Halcyon Health Journal at gorgeousback.shop. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or placing an order, you consent to the practices described in this Policy.

2. Information We Collect

We collect personal information you provide directly, including:

  • Name and telephone number (when placing an order for Hardero)
  • Name, email address and message content (when submitting a contact enquiry)
  • Technical data collected automatically: IP address, browser type, device information, pages visited and time spent - collected via cookies and similar tracking technologies (see Section 7)

We do not collect sensitive information such as health records, financial account details or government identifiers through this website.

3. How We Use Your Information

We use personal information to:

  • Process and fulfil your Hardero order and contact you to confirm delivery details
  • Respond to your enquiries and provide customer service
  • Improve the performance and content of our website through aggregated analytics data
  • Send marketing communications where you have consented (you may unsubscribe at any time)
  • Comply with legal obligations under Australian law

4. Legal Basis for Processing

We process your personal information on the following grounds:

  • Contract performance: to process your order and deliver Hardero
  • Legitimate interests: to improve our website and communicate about our products
  • Consent: for optional marketing communications and for analytics/advertising cookies
  • Legal obligation: to comply with applicable Australian law

5. Disclosure of Your Information

We may share your personal information with:

  • Logistics and courier partners for the purpose of delivering your order
  • Google LLC - for website analytics (Google Analytics) and advertising measurement (Google Ads, Remarketing), subject to Google's Privacy Policy. Data may be transferred to the United States under Google's Standard Contractual Clauses
  • Our IT service providers (hosting, email delivery) who act as data processors on our behalf under confidentiality agreements
  • Law enforcement or regulatory authorities where required by law

We do not sell your personal information to third parties.

6. International Data Transfers

Some of our service providers, including Google LLC, are based outside Australia. When we transfer personal information overseas, we take reasonable steps to ensure the recipient is subject to privacy protections substantially similar to the APPs, including the use of Standard Contractual Clauses where applicable.

7. Cookies, Google Ads and Analytics

We use cookies and similar tracking technologies. Our consent management system implements Google Consent Mode v2, which means advertising and analytics cookies are only activated after you give your consent via the cookie banner.

  • Google Analytics (_ga, _gid, _ga_*): Used to analyse website usage in aggregated, anonymised form
  • Google Ads / Remarketing (_gcl_au, FPGCLAW): Used to measure ad performance and to serve relevant advertising
  • Functional cookies: Used to remember your cookie preferences (cookieConsent in localStorage)

You can manage or withdraw your cookie consent at any time by clicking the cookie settings link in the footer, or by adjusting your browser settings. See our Cookie Policy for full details.

8. Data Retention

We retain order information for 7 years as required under Australian taxation and consumer law. Contact enquiry data is retained for up to 3 years. Analytics data is retained according to our Google Analytics configuration (default 26 months). Cookie consent records are retained for 12 months.

9. Your Rights

Under the Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or out-of-date information
  • Request that we delete your information where there is no lawful basis for continued retention
  • Withdraw your consent to marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information

To exercise any of these rights, contact us at info@gorgeousback.shop. We will respond within 30 days.

10. Complaints - OAIC

If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the national independent regulator for privacy in Australia:

  • Website: www.oaic.gov.au
  • Phone: 1300 363 992
  • GPO Box 5218, Sydney NSW 2001

11. Security

Our website operates over HTTPS. We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure or loss. However, no internet transmission is completely secure.

12. Contact

For privacy enquiries, contact our Privacy Officer at:
Halcyon Wellness Pty Ltd ยท Level 4, 55 Hunter Street, Sydney NSW 2000, Australia
Email: info@gorgeousback.shop